The OIT Central Help Desk provides technology support 24 x 7  including Holidays and Weekends via phone at x2316 (use x2316 only if you are on campus) or toll-free (866) 306-2769 (Off Campus).  

In-person support is provided at the OIT On Site Help Desk in the Lower Level of the C Building from 9:00am - 6:00pm Mon-Fri.

The OIT On Site Help Desk can provide Tier 1 troubleshooting support for most hardware and software problems.  Problems requiring additional attention are escalated to on-site technical staff.  Examples of solutions the Help Desk can provide are:  software usage questions, initial troubleshooting of hardware and printing problems.

The Help Desk will provide troubleshooting support for student-owned computers but cannot provide primary technical support.  OIT’s main responsibility is to maintain NYLS-owned equipment but we’ll help you resolve problems as we can.

Wireless Network Information

Wireless Printing

VendaCard Printing

OCE Printing Instructions

Lab/Kiosk Computing

Laptop Recommendations

Information About Streaming Video and Audio

Job Opportunities

There are Federal Work Study job opportunities available with the Office of Information Technology.  Students are employed to serve as Help Desk Assistants with the primary duty to staff the Help Desk.  These students provide in-person Tier 1 troubleshooting support for the NYLS community.  They also serve as Computer Lab Assistants and Media Services Assistants.  When in the computer labs, these students provide troubleshooting and instruction regarding computer lab usage.  When working with Media Services, they deliver and set up audio-visual equipment, run video cameras and assist in post-production activities.

If you are interested in applying for this position with the Office of Information Technology, please contact Ted Hicks at thicks@nyls.edu.