Call Transfer

Telecommunications

Home » Finance & Administration » Telecommunications » Telephone Equipment Topics » Call Transfer

To transfer an internal or external call to another internal extension follow the instructions noted below. Please remember to (1) give the caller the complete telephone number (in case they are disconnected) and (2) introduce the caller to the person you are fowarding them to before you hang-up.

1	Press Trans/Conf (grey key).
2	Dial internal extension.
3	Introduce the caller (always introduce a call before you hang-up).
4	Replace the handset (or press cancel if using the Speakerphone).

To cancel a Call Transfer- press Cancel. You will be reconnected with the original caller.

Transfer to a voice mail box

Do the following should someone request to be transferred to a person’s voice mail box:

1	Press Trans/Conf (grey key).
2	Dial 2100.
3	Press star (), then press star () again, and then enter the extension (voice mail box).
4	Then replace the handset (or press cancel if using the Speakerphone). Do not remain on the call or the person will not hear the entire greeting.