Follow up Session: Two-hour sessions that include 8 ten minute presentations in an effort to cover: Implementation of a Service Environment, Sharing of Ideas, Request for Additional Help, Accomplishments, Barriers Faced, Sustainability Strategy, Show Off Of Samples

Use the following questions as a guide and provide examples pertaining to each:

1. What I’ve Done to Enhance Customer Service in My Department
2. What My Staff Has Done
3. My Role in Making It Happen & How I Plan to Keep It Going
4. What Barriers We Faced and How We Overcame Those Barriers
5. Discuss Any Collaborations or Discussions that Took Place with Other Departments
6. How What We’ve Done Influences Service to Our Students 
7. Plan to Be Ready for the Next Semester

While each management member will present once for  approximately 10 minutes, all sessions are open for any management member to attend.  There will be the main area for the registered attendees and seats in the surrounding area.  This enables others to get ideas while it continues to build upon our communication across department lines.  The initiative encourages management to focus within their respective departments to insure that we are successful.  It also builds in a brief presentation component.

Tip: To provide a cohesive picture to participants, you may want to present as a "Management Team" which can include all the management/supervisory levels within your department.  If this method is used, each member must have an equal amount to present.

The training manager is available upon request at any time between sessions to provide input, guidance and/or support.