Lesson: The Ever Changing Business Office

The learner will:

• identify the benefits of developing skills for the everchanging business office
• identify the changing roles of administrative support professionals, given examples
• identify the necessary skills for future success as an administrative support professional

Lesson: Professionalism in the Office

The learner will:

• recognize the benefits of using professional conduct in the workplace
• choose the best options for creating a positive work environment, given an administrative scenario
• choose the best options for avoiding office politics, given an administrative scenario
• choose the best options for handling workplace stress, given an administrative scenario
• respond effectively to a rude individual, given an administrative scenario

Lesson: Time Management

The learner will:

• choose the benefits of using effective time management
• choose the best options to avoid wasting time in the workplace, given a scenario
• determine if all steps of a time management plan are followed, in a given scenario
• choose the best options for effectively handling interruptions in an office environment

*  Please note that blended courses consists of two components - e-learning and instructor-led