• identify the benefits of using a records management system
• match the appropriate stage of a records management life cycle to its description
• use the alphabetic, numeric and alphanumeric classification systems to sort given records
• determine if all the basic steps for filing are followed in a given scenario

Lesson:  Business Travel Arrangements

The learner will:

• identify the benefits of knowing how to effectively plan business travel
• choose the best course of action for planning a business trip, given an administrative scenario
• identify the main considerations for international travel that go beyond regular business trip arrangements

Lesson:  Conferences and Meetings

The learner will:

• identify the value of knowing how to plan and participate in business conferences and meetings
• determine if an administrative assistant followed the proper steps for planning a meeting or conference in a given scenario
• identiry the key techniques for recording meetings
• use key techniques for participating effectively in a meeting, in a given scenario identify the value of knowing how to use an automated workstation

Lesson:  Using the Automated Workstation

The learner will:

• match the application software to its description
• identify the most effective options for organizaing a workstation