• recognize the advantages of using proper formal business greeting etiquette
• apply the guidelines to greet clients and visitors effectively, in a given scenario
• apply the guidelines for performing formal introductions, in given scenarios

Lesson:  Telephone Communications

The learner will:

• recognize the benefits of effective telephone communication techniques
• follow the guidelines for making a telephone call, in a given business situation
• identify the telephone speaking guidelines, given a list
• apply the techniques for managing telephone calls, in agiven business situation
• apply the guidelines for telephone base messaging, in a given business situation

Lesson:  Written Business Communications

The learner will:

• recognized the benefits of effectively writing business communications
• organize the steps involved in a business writing task
• identify presentation style elements of formal reports
• match the components of the formal report with samples of information
• match e-mail writing conventions with given actions
• identify the transcriptions guidelines

*  Please note that blended courses consists of two components - e-learning and instructor-led