• recognize the benefits of successful time and stress management.
• match stress reducing organizational strategies to given examples
• match the strategy that will help organize an administrative team, to a specific example of that strategy
• apply effective time management strategies when coping with specified time management problems
• choose the appropriate action to deal with calls and visitors, in a given scenario

Lesson:  Partnerships and Information Networks

The learner will:

• recognize the benefits of effective partnerships and information networks.
• apply strategies that establish partnerships within a given organization
• select approaches for establishing an information network

Lesson:  Creative Problem Solving

The learner will

•  recognize the benefits of creative problem solving
• identify appropriate questions to ask, in order to clarify the problems involved in a difficult situation
• use clarifying techniques to analyze a specified problem
• apply techniques of goal-oriented problem solving

Lesson:  Managing Conflict

The learner will

• identify the benefits of being able to manage conflict in the workplace
• apply strategies for dealing with a difficult person, in a given scenario
• manage conflict between two people, in a given scenario
• promote a healthy environment after a confrontation