• recognize the benefits of examining personal attitudes to conflict
• list the common factors that determine attitudes to conflict
• match the five institive and attitudinally driven approaches to dealing with conflict with their descriptions
• identify the five possible approaches to handling conflict
• analyze the most effective approaches to handling conflict in a given situation

Lesson:  Conflict Handling Techniques

The learner will:

• recognize the benefits of applying techniques to handle conflict better
• distinguish between the different approaches for confronting conflict
• confront conflict effectively in a given situation
• apply the correct communication techniques to handle conflict in a given scenario
• match each stage of the integrative bargaining approach to resolving conflict with appropriate descriptions
• achieve an acceptable outcome to conflict in the workplace in a given scenario

Lesson:  Surviving Conflict

The learner will:

• recognize the benefits of identifying the techniques used to survive conflict
•  identity characteristics of the two techniques to avoid taking sides in a conflict
• apply the appropriate techniques to avoid taking sides in a hypothetical conflict
• apply techniques to avoide getting caught in the middle of a given conflict scenario
• identify the techniques for transforming an atmosphere of conflict at work
• apply techniques to transform an atmospher of conflict in a given work situation