The learner will:

• recognize the benefits of training employees by using continuous coaching methods
• sequence the steps in training staff members new skills
• match the four coaching styles for training effectiveness to their characteristics
• when presented with a realistic scenario, apply effective questioning techniques for drawing a person out
• identify the goal for counseling

Lesson: Counseling Techniques for Performance Improvement

The learner will:

• recognize the benefits of employment appropriate counseling techniques for performance improvement
• analyze a given scenario to determine whether the SMART goal model was appropriately implemented
• differentiate between effective and ineffective ways to offer encouragement to an employee
• apply guidelines to effectively redirect an employee's performance when presented with a realistic situation

Lesson: Working with Employee Resistance

The learner will:

• recognize the critical importance of overcoming employee resistance
• apply effective techniques to gain cooperation from an uncooperative person when presented with a realistic scenario
• apply effective interventions to coach team members who are in conflict, given a scenario
• identify action that should be taken prior to initiating formal disciplinary action

Lesson: Introducting a New Management Style

The learner will:

• recognize the critical importance of preparing and guiding your staff through changes in management styles
• identify factors to consider when preparing for change
• identify communication strategies for executing a new management style
• identify methods to facilitate transition to a new management style
• apply effective methods for gaining acceptance of a new management style to a realistic situation 

Please note that blended courses consists of two components - e-learning and instructor-led