The learner will:

• recognize the benefit of counseling workers to improve performance
• apply techniques to effectively inform a worker of problem performance in a given scenario
• use techniques to develop an effective performance improvement plan in a given scenario
• identify the reasons to use an employee assistance program

Lesson:  Supporting Improvement

The learner will:

• recognize the benefiting of supporting improvement in workplace performance
• apply training techniques to improve problem performance in a given scenario
• use coaching methods to improve problem performance in a given scenario
• improve performance using management and supervision techniques in a given scenario

Lesson:  Changing the Work Situation

The learner will:

• recognize the benefits of changing the work situation as a means of improving problem performance
• change the design of the task to improve performance in a given scenario
• improve individual performance by managing team characteristics in a given scenario
• apply appropriate management practices to improve performance in a given scenario 

*  Please note that blended courses consists of two components - e-learning and instructor-led