The learner will:

• recognize the benefits of appealing to the individual during change
• identify examples of short-term wins
• sequence examples of the steps required to establish empathy
• in a given scenario, establish empathy with employees

Lesson: Supporting Individuals through Change

The learner will:

• recognize the value of supporting individuals during change
• match the steps of the process for listening with examples
• use techniques to listen to employee concerns in a given scenario
•  identify examples of empowering behavior in defining job roles
• in a given scenario, use techniques to coach individuals through the change process

Lesson: Dealing with Conflict during the Change Process

The learner will:

• recognize the benefits of dealing with conflict during the change process
• distinguish between examples of organizational and interpersonal conflict
• analyze a given scenario to determine the causes of conflict
• in a given scenario, resolve organizational conflict
• use goal-based strategies to resolve interpersonal conflict in a given scenario