• recognize the value of performing a situation before attempting to solve a problem
• identify attributes that determine the qualitative relevance of data collected to support in assessment or a decision
• sequence the steps used to conduct a situation assessment
• apply the correct assessment step in a given business situation

Lesson: Problem Solving

The learner will:

• recognize the benefits derived from increasing problem-solving competence
• match question/answer classifications with examples
• determine the probable cause of a given business problem by applying appropriate problem-solving steps

Lesson: Decision Building

The learner will:

• recognize the benefits of employing decision-building procedures before making a decision
• determine whether the decision process in a business decision scenario is being tested adequately
• sequence the procedures used in the decision analysis process
• determine the appropriate procedural steps to employ to accomplish an effective decision analysis in a given scenario