| Delivery of course: SkillSoft, e-learning |
Lesson: The Need for Benchmarking
The learner will
- recognize the importance of benchmarking for organizational learning.
- select examples of the three key elements of benchmarking.
- select situations that illustrate the primary reasons for benchmarking.
- match the three organizational aspects that can be benchmarked with situations illustrating each.
- select categories of benchmarking for given situations.
Lesson: Data-gathering and Analysis
The learner will:
- recognize the value of data-gathering and gap analysis to the benchmarking process.
- select the best data-gathering method for specific situations.
- sequence steps for determining a performance gap
- identify examples of the two types of performance goals.
Lesson: Taking Action
The learner will:
- recognize the importance of an action plan and an organized implementation and monitoring process for benchmarking success.
- identify the key elements of a benchmarking action plan.
- identify the appropriate process for plan implementation in four different situations.
- match levels of monitoring and benchmarking improvement with the appropriate description
- distinguish among benchmarking, business simplication and time compression
