Lesson:  Tasks of managers

The learner will:

• Lists tasks of managers (traditional and non traditional)
• Identify and check off those tasks that apply to his or her current position
• Create clusters of tasks and link them to a specific topic

Lesson: Competencies, competency profiles

The learner will:

• Define what a "competency" is through class discussion
• Work in a group and come up with examples of general competencies that link to a type of position, i.e., customer service, manager, administrator
• Use the previous exercise as a guide and work in teams; list and describe competencies associated with management positions
• Complete the exercise of matching specific performance-related functions or "competency profiles" to the appropriate competency thus creating a "take away" list
• Determine competency profiles
• Use competency profiles and document levels of performance

Lesson: Core Competencies, evaluation and measurement

•  Develop a list of core competencies for his or her position and one of the positions in his or her department
• Work independent and then in a group and develop specific performance-related criteria for each competency
• Understand how these can be applied to an individual's performance appraisal, performance plan, training and development
• Select a method of evaluating and measuring each competency
• Determine organizational tools, mechanisms and methods to address competency levels