Conflict is an inevitable part of work relations, and one that holds a significant influence on employee engagement and productivity.  Employees of New York Law School are expected to adhere to acceptable and reasonable standards of conduct and performance. 

Resources for resolving conflict in the workplace:

• Contacting the Human Resources Department
• Utilizing our training library's CD/audio: How to Handle Conflict and Confrontation
• Using the following steps below:

 Causes of Conflict

Individual-----------------------------------------------------------------Organizational

• Not understanding or incorrectly interpreting the other person's behavior or motivation.
• Individuals lacking skills needed to deal with situations associated with their jobs.
• Hidden agendas
• Systems or procedures that are not aligned with the needs of the users
• Organizations losing touch with its mission.

Typical Ways Workplace Conflict is Resolved

Competition-----------------"win-lose" outcome

Accomodation---------------"lose-win" outcome

Avoidance-------------------"lose-lose" outcome

Compromise-----------------"win-lose/win-lose"

                                            (A tie: you usually get what you want but have to give up something

                                            else in exchange)

Collaboration---------------"win-win"

                                           -evaluate alternatives; identify areas of agreement

                                           -solutions have the support and commitment of all